If for any reason you are not satisfied, please return the item(s) to us within 30 days upon receiving the item.
Items bought may be returned and/or refunded by the buyer after the product is delivered, subjected to the discretion and approval of the management, given the following conditions:
All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.
If you are not happy with your purchase and wish to return an item, please contact us at email@example.com within 30 days from receiving your order. Please provide your order number as well as the reason for your return.
Our customer service team will review the return request and will send further instructions if the return is approved. Only items purchased directly from svanadesign.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
We can exchange items provided that it is with equal or of lesser value. Contact our customer service team for further instructions.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 15 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before a refund is posted to your account.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.