See tracker page.
You will receive an email containing the tracking code. Please email customer@zakka.io if you do not receive this email.
Shipping may take anywhere between 14-50 working days or even longer, depending on your location and the opening hours of your local post office.
**The Item Guarantee Period lasts 60 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then.
Your items are delivered by our worldwide fulfillment centers and will usually reach you via your local postal service in your location.
Items are delivered depending on the local postal system and are usually during business hours (Monday to Friday, 9am-5pm).
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
We currently ship from our warehouse from Asia, Canada, and Europe hence why sometimes our items take a little longer to reach you!
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
Billing addresses are currently non-editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns.
Depending on the item and reason, refunds are available to those who qualify.
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you.
Order ChangesIf you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount of the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.
All items bought may be returned and/or refunded by the buyer after the product is delivered, subjected to the discretion and approval of the management, given the following conditions:
Exclusions apply to promotional/sale (free) items.
Request(s) for returns are accepted within 14 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.
The return fee will solely be rendered by the buyer.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
Refunds may take up to 14 working days, depending on the system you used to pay with.
Please notify us immediately via email should you have not received it after 14 working days and we would help sort something out for you.
If you have received a damaged item, please let us know immediately and you would be given a choice for us to re-ship you a replacement item.
Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available should you wish to avail this option.
**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons.
No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.
We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future. Each promotion product is shipped right from the specific products manufacturer to bring you the lowest prices, period. This means shipping for each promotional product may vary, expect products to arrive within 14-60 days. If not received please email us at customer@zakka.io.
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we
can. Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.If you are unable to view the email from us properly, do get in touch and we will resend you the email.